Our Services

We are widely regarded as the market leader in our area for letting residential property. We are passionate about what we do and are immensely proud of what we have achieved since our inception in 1998. The largest factor in our continued growth is the amount of referrals and recommendations from our existing customers. We are also proud of our high staff retention and without this we would not be in the position we are today.

Below is a brief overview of our services but we can tailor our services to suit any eventuality. Our most popular service is our management service as this allows you to relax while still safe in the knowledge that your property is in safe hands. It is important to note that choosing a service based purely on cost may not be the right option for you. We only recommend our let only options to professional landlords and property investors with large portfolios as there are many pitfalls and without the backing of an established and experienced agent inexperienced landlords can be left seriously exposed.

 

Tenant Fee Ban

In November 2016 the Government announced a ban on fees charged by letting agents and landlords to their tenants and this came into force on 1st June 2019. All new tenancies and renewals signed on or after this date will be covered by the ban.

It is a blanket ban across all fees and even includes third parties such as referencing companies and inventory suppliers. The only fees that will remain lawful will be for breaches of the tenancy agreement, known as “default fees”, i.e. late payment of rent or lost keys but even these fees will be strictly controlled by the Government.

Further to this the Government also capped the amount of deposit that can be taken from a tenant to the equivalent of five weeks rent.

The fines for breaching the new Act are huge and it also becomes a criminal offence if you breach them more than once in any 5 year period. The local trading standards office will be policing any breaches and as the local authority get to keep the fines for themselves they will certainly be motivated to do so. 

Industry Regulation


Landlords often make decisions based on cost particularly since the Tenant Fee Ban but it is important you ask your agent for details of the redress scheme they are regulated by and whether or not they are covered by a Client Money Protection (CMP) scheme as it is now against the law to be a letting agent without these. If your agent cannot provide you with these details the question you need to ask is why not?

You can also be safe in the knowledge that we are accredited by safeagent and part of their Client Money Protection (CMP) Scheme which offers recompense to tenants and landlords of rent, unprotected deposits or other client funds in the event that monies have been misappropriated or fraudulently used by a safeagent firm.

Our membership of The Property Ombudsman (TPO) redress scheme means we must adhere to strict codes of conduct to ensure your interests are safeguarded.